Privacy Policy

Nous Hospital Consultants Pvt. Ltd. ("Nous", "we", "our", or "us") respects your privacy. This policy explains what personal information we handle, why we use it, when it may be shared, and the choices available to you.

1. Scope of this policy

This policy applies when you use nousdoc.com, submit a website form, use a Nous tool, apply for a position, email or call us, or communicate with our business through WhatsApp.

WhatsApp and other third-party services also process information under their own terms and privacy policies. Their independent processing is not controlled by Nous. You can review the WhatsApp Privacy Policy separately.

2. Information we may collect

• Identity and contact details: your name, email address, telephone number, WhatsApp number, organisation, role, city, and any profile information made available through the channel you use.
• Communications: messages, replies, call or enquiry details, documents, images, and other content you choose to send to us.
• Project and service information: facility type, location, project stage, approximate scale, service requirements, timeline, and other details relevant to your enquiry.
• Career information: role interest, experience, availability, CV or portfolio link, and application details.
• Website and tool information: pages viewed, links used, approximate location derived from an IP address, browser and device information, referral source, tool answers, and interaction events.
• WhatsApp service information: the identifiers, delivery information, message history, and preferences needed to receive, respond to, and manage your conversation.

3. How we collect information

We collect information directly from you, from the organisation you represent, through your use of our website and tools, and from communication platforms such as WhatsApp when they deliver your message to us.

4. How we use information

• Respond to enquiries and provide requested information.
• Understand, evaluate, plan, and deliver consulting or related services.
• Manage business relationships, proposals, meetings, project communications, and support.
• Process job applications and communicate with candidates.
• Operate, secure, troubleshoot, and improve our website, tools, communications, and services.
• Measure website and campaign performance.
• Maintain records, prevent misuse, enforce our rights, and comply with legal obligations.

Depending on the context, we process information with your consent, to take steps at your request, to perform an agreement, for legitimate business purposes that do not override your rights, or to comply with law.

5. WhatsApp communications

When you message Nous on WhatsApp, we use your number and conversation content to respond, manage your request, and maintain the relevant business record. We may send information you requested, service-related updates, or follow-ups connected to your enquiry or relationship with Nous.

We send promotional messages through WhatsApp only where permitted and where the required permission has been obtained. You may opt out of optional messages at any time by replying STOP. Operational replies already requested by you may still be sent.

6. Website analytics and browser storage

Our website uses Google Analytics to understand visits and interactions. Google may set or read cookies and receive device, browser, usage, and approximate location information according to the Google Privacy Policy. You can restrict cookies through your browser or use Google's analytics opt-out controls.

Some Nous tools use temporary session storage in your browser to preserve progress or enquiry attribution during a visit. This information normally expires when the browser session ends. Blocking storage may affect some features.

7. When information may be shared

We do not sell your personal information. We may share only what is reasonably necessary with:

• Meta, WhatsApp, and messaging providers used to deliver and manage communications;
• website hosting, email, analytics, IT, security, and professional service providers acting for us;
• authorised Nous personnel, advisers, project partners, or contractors who need the information for the relevant purpose;
• public authorities, courts, or other parties when required by law or necessary to protect rights and safety; and
• a successor organisation in a merger, reorganisation, or transfer of the relevant business, subject to appropriate safeguards.

8. International processing

WhatsApp, Google, hosting, email, or other service providers may process information outside your state or country. Where required, we use appropriate contractual, organisational, or legal safeguards for such processing.

9. Retention

We retain personal information only for as long as it is reasonably needed for the purpose described in this policy, an active enquiry or relationship, record-keeping, dispute resolution, security, or a legal obligation. Retention periods vary by the type of record. Information in backups may remain until the applicable backup cycle completes.

10. Security

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, or alteration. No internet, email, or messaging transmission can be guaranteed to be completely secure, so please use care when deciding what to send.

11. Your choices and rights

Subject to applicable law, you may ask us to provide access to, correct, update, or erase your personal information; withdraw consent; object to or restrict certain processing; or raise a privacy grievance. We may need to verify your identity before acting on a request.

For step-by-step deletion instructions, visit our Data Deletion page.

12. Children

Our website, consulting enquiries, and WhatsApp service are intended for adults and organisations. We do not knowingly collect personal information from children through these general channels. A parent or lawful guardian who believes a child has provided information should contact us so we can review and delete it where appropriate.

13. External links

Our website may link to websites and services operated by others. Their privacy practices are governed by their own policies, and we encourage you to review them.

14. Policy updates

We may revise this policy as our services, technology, or legal obligations change. The date at the top shows the latest revision. Material changes may also be highlighted through an appropriate channel.

15. Contact and grievances

Send privacy questions or requests to nousdoc@gmail.com with the subject Privacy Request, or write to:

You may also call or message +91 88844 82800. Please do not include more personal information than is necessary for us to identify and handle your request.